It was not at all surprising to when Entrepreneur magazine wrote a long article recently, analyzing the new “Stealth Starbucks” concept they unveiled this fall. When a company of it’s magnitude suddenly and seemingly abandons its brand identity, many questions begin to be raised…
For those unaware, Starbucks recently opened a new “undercover” coffee shop in their home town of Seattle, WA. The new shop was named 15th Ave Coffee & Tea, seemingly because of its location on 15th ave. The interior and decor is designed completely independent of any Starbucks out there and even offers a local flare to the decor. The shop offers a stellar line up of brewing methods, including a manual pour over station, french press, the Clover, and espresso from the coveted dual boiler La Marzocco manual espresso machine. It’s enough to make any coffee snob, including me, (bashfully) impressed.
But Why? Why would the biggest coffee company in the world open a location under a different name and not use their undeniable brand identity as a selling point (or conversely for a few, a turn-off)????
I have joked with many saying that Howard Schultz must have read a recent blog of mine in which I touched on how about Independent Coffee Shops are uniquely positioned to gain market share on the local level from the large corporate chains. I wrote that post only days before this move was announced publicly a few months ago. Now, if you have ever met me and had the [unfortunate] pleasure of listening to me ramble on about coffee for minutes, hours, or even days, I almost certainly have mentioned an undeniable trend of a quiet, but prevalent, corporate backlash taking place. Many people these days, are choosing the independent shops instead of “the man” on a daily basis, not just in coffee, but in many sectors of the economy. It gets back to knowing the person behind the counter serving you and receiving that genuine service instead of some regurgitated line out of an employee manual. Even though Starbucks has tried to maintain that comfortable “third place” feel (your place between work and home), they seemed to have lost it somewhere between the thousands of new cookie cutter locations. Well, aside from the small local bulletin board hidden by the bathrooms.
By opening a new shop that looks independent, feels independent, and brews coffee like an independent, Starbucks is able to test the waters of the certain social enigmas of different geographic regions. They have realized that by strongly integrating aspects of the local culture and community, they are able to form a stronger bond between their customer base and their business, more so than their corporate identity could ever accomplish.
So what does this move tell us? Its hard to tell at this point, but as Bruce Milletto points out, it could be that the giant is attempting to get back their roots. Whether it be getting back to their roots or just showing the industry/world that they too still have “the goods”, it is a surprising move that will continue to unfold in the coming months.
Matt
*Think globally, drink locally*